Is AliExpress Down? Live status & outage reports

Service info and troubleshooting

AliExpress App Won't Load at All

If the app freezes on the splash screen or refuses to open, start by clearing the app cache. On Android, go to Settings, find the app in the list, and tap Clear Cache. On iOS, the quickest fix is to delete and reinstall the app. Also check that you're running a recent version — outdated builds often break silently after platform updates.

Product Images Refuse to Display

Slow or failed image loading usually points to a weak connection or an overloaded CDN node. Switch from Wi-Fi to mobile data or vice versa to test which performs better. If images load on desktop but not mobile, try reducing data-saver settings in your browser or phone settings, as aggressive compression sometimes blocks image requests entirely.

Login Fails Despite Correct Credentials

• Clear cookies and cached data in your browser before trying again
• Disable browser extensions, especially ad blockers and script managers, which can intercept the login flow
• Try a different browser entirely — Chromium-based browsers tend to work most reliably with the site
• If you use email login, check whether the verification code email lands in spam
• Reset your password if the account keeps rejecting input — session tokens sometimes get corrupted

Payment Gets Rejected at Checkout

Card declines on AliExpress are rarely about the card itself being invalid. Most banks flag cross-border transactions by default. Call your bank and confirm that international online purchases are enabled. If that doesn't help, try a different payment method available at checkout, such as a digital wallet. Also double-check that your billing address matches exactly what your bank has on file — even a minor mismatch triggers automatic rejection.

Search Returns Empty or Broken Results

Type your query, hit search, and get a blank page or an error message — this usually means a temporary issue with the search index. Refresh the page, then try rephrasing the search with fewer keywords. If the problem persists across multiple searches, the issue is likely server-side and resolves on its own within an hour or two.

Order Page Stuck or Frozen

• Force-close the app and reopen it
• On desktop, do a hard refresh using Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac
• If a specific order page freezes every time, try accessing it through the mobile site instead of the app