Is Blablacar Down? Live status & outage reports

Service info and troubleshooting

App Crashes on Launch

If BlaBlaCar crashes immediately after opening, the most common cause is an outdated app version or corrupted cache. Go to your device settings, find the app in the installed apps list, and clear its cache. Then check the store for available updates. If the crash persists after updating, uninstall the app completely and reinstall it fresh.

Login Fails Despite Correct Credentials

A failed login usually comes down to three things:

• The email and password don't match what's stored, try resetting the password via the email link
• The account is temporarily locked after multiple failed attempts, wait 15–30 minutes before retrying
• Browser autofill is inserting old or incorrect credentials, clear the saved data and type manually

Payments Not Going Through

When a card payment fails at checkout, first confirm the card supports online international transactions. Some banks block travel or ride-sharing services by default. Contact your bank to authorize the charge, or try a different card. Also check that the billing address entered matches exactly what your bank has on file.

Messages Not Sending or Received Late

The in-app messaging sometimes stalls when the connection drops mid-session. Force-close the app and reopen it on a stable connection. If messages appear sent on your end but the other person doesn't receive them, it's often a server sync delay, give it a few minutes and ask the recipient to refresh their inbox.

Search Results Frozen or Not Loading

A frozen search screen is usually a session timeout or a javascript error in the browser version. Reload the page, and if that doesn't help, clear the browser cookies for the site. On mobile, switching from Wi-Fi to mobile data or vice versa often unsticks the interface.

Ride Booking Confirmation Doesn't Arrive

If you complete a booking but receive no confirmation email, check your spam folder first. The sending domain sometimes gets filtered. If nothing arrives within 10 minutes, log into your account and check the trips section directly, the booking is usually recorded there even when email delivery fails.

Profile Photo or Media Won't Upload

File size and format are the usual blockers. Keep photos under 5 MB and use standard formats like JPG or PNG. If the upload bar stalls at a certain percentage, your connection dropped mid-transfer. Switch to a more stable network and try again.