Is Bpost Down? Live status & outage reports

Service info and troubleshooting

Bpost Website Won't Load

If the bpost.be website refuses to open or gets stuck on a blank page, start with the basics: clear your browser cache and cookies, then try a hard reload. If that doesn't help, switch to a different browser entirely — Chrome, Firefox, and Edge can behave differently with the same server. DNS issues are also a common culprit, so switching your DNS to 8.8.8.8 or 1.1.1.1 often resolves silent loading failures.

Login Fails on the Personal Account

Authentication problems on My bpost usually come down to a few causes:

• Cookies are blocked by your browser settings or a privacy extension — whitelist the domain and retry
• The session token is stale — log out fully, clear site data, and log back in
• Your password was reset automatically after suspicious activity — use the forgot password flow and check your spam folder for the reset email
• Two-factor verification code expires fast, so make sure your device clock is synced correctly

Tracking Search Returns No Results

When a parcel tracking number returns nothing or throws an error, wait a few minutes and try again — the system sometimes lags after a label is created. If the issue persists after several hours, try copying the code manually instead of scanning or pasting, since invisible characters can break the query.

Payment Not Going Through at Checkout

A failed payment during stamp or service purchases is almost always a bank-side block on e-commerce transactions. Contact your card issuer and confirm that online payments are enabled. Also check that your billing address matches exactly what the bank has on file — a mismatched postcode alone can trigger a decline.

App Freezes or Crashes on Mobile

• Force-close the bpost app completely and reopen it
• Check for pending app updates in the App Store or Google Play
• If crashes persist, uninstall and reinstall the app to clear corrupted local data
• Make sure your phone's operating system is not several major versions behind

Notifications or Alerts Not Arriving

Push notifications for delivery updates can stop arriving if system permissions were silently revoked after a phone update. Go into your device app settings, find the bpost app entry, and re-enable notifications manually. On Android, also check that battery optimization is not restricting background activity for the app.