Is Deliveroo Down? Live status & outage reports

Service info and troubleshooting

App Won't Load or Crashes on Launch

Clear the app cache first — on Android, go to settings, find the app in your installed list, and tap clear cache. On iOS, delete and reinstall the app entirely since there's no native cache-clearing option. Make sure your app version is current; Deliveroo pushes updates frequently, and older versions often break against newer server-side changes.

Login Fails Despite Correct Credentials

This usually comes down to three things:

• The email you're entering doesn't match the one used at signup — try variants you commonly use
• Your session token has expired, which a full logout and login will fix
• The password reset email isn't arriving because it's landing in spam or the request timed out — wait two minutes and try again

Payment Rejected at Checkout

Card declines at checkout are rarely a Deliveroo problem. Your bank's fraud detection triggers on food delivery platforms more often than people expect, especially for new cards or first-time orders. Call your bank or approve the transaction through your banking app if you get a push notification. Alternatively, add a PayPal account or a different card as a fallback payment method in your profile settings.

Order Tracking Stuck or Not Updating

The live tracking map relies on a persistent connection. If it freezes, force-close the app and reopen it — don't just background it. On a weak mobile signal, tracking updates can stall for several minutes without actually being broken. Switch to Wi-Fi if possible.

Search Returns No Results or Wrong Ones

• Check that your delivery address is set correctly — the search filters restaurants by location
• Try clearing the search field completely and retyping rather than editing in place
• If no restaurants appear at all, the service may be temporarily unavailable in your area during off-peak hours

Images and Menu Photos Not Displaying

This is almost always a slow or unstable connection issue. The app loads menu images lazily, so a dropped connection mid-scroll leaves placeholders. Toggle your Wi-Fi off and on, or switch between Wi-Fi and mobile data to force a reconnect. If photos consistently fail, the CDN serving that content may have a temporary hiccup — waiting ten minutes usually resolves it.

Website Not Responding in the Browser

If the Deliveroo website times out, try a different browser or switch from mobile data to a fixed connection. Some browser extensions, particularly aggressive ad blockers or privacy tools, break the checkout flow. Disable extensions temporarily and reload. If the site loads but actions like adding items don't respond, your browser cache is likely serving stale scripts — clear it and refresh.