Is eBay Down? Live status & outage reports

Service info and troubleshooting

eBay Pages Won't Load at All

Clear your browser cache and cookies first — stale cached data is one of the most common reasons the site refuses to render properly. If that doesn't help, try a different browser or switch from Wi-Fi to mobile data to rule out a local network issue. DNS problems can also block access, so switching to 8.8.8.8 or 1.1.1.1 in your network settings often does the trick.

Login Fails Despite Correct Credentials

If your password and email are definitely right but the login still bounces, the session cookie is likely corrupted. Clear site data for ebay.com specifically, then try logging in through an incognito window. Two-factor authentication delays can also cause timeout errors — if the SMS code arrives late, the window expires and the attempt fails. Request a new code rather than retrying the old one.

Payment Not Going Through at Checkout

• Check that your card details saved in the account are current — an expired card on file silently blocks transactions.
• Make sure your bank hasn't flagged the charge as suspicious; a quick call or app approval on your bank's side usually resolves it.
• Try a different payment method if available, such as linking a PayPal account instead.
• Disable any browser extensions that interfere with forms, particularly ad blockers and script blockers.

Search Returning Wrong or No Results

This is usually a caching issue on the platform's end, but you can work around it by refining your query, changing category filters, or sorting results differently. If search feels completely broken — showing irrelevant items or spinning indefinitely — force-refresh the page with Ctrl+Shift+R on desktop. On mobile, kill the app entirely and relaunch it.

Mobile App Freezing or Crashing

Outdated app versions are the most frequent cause. Update through the App Store or Google Play, then restart your phone. If crashes persist after updating, clear the app cache in your device settings without uninstalling — this resets temporary data while keeping your login intact.

Images and Listing Photos Not Loading

• Check your internet connection speed; image-heavy pages need a stable connection above 5 Mbps.
• Disable data saver mode on mobile, which aggressively compresses or skips loading images.
• On desktop, check if your browser is blocking mixed content — some security settings prevent images hosted on secondary domains from loading.

Messages Not Sending to Sellers

If messages get stuck or show a sending error, log out and back in to refresh your session token. The messaging system occasionally throttles new accounts or flags certain content, so keep messages straightforward and avoid pasting external links.