Is Elektrilevi Down? Live status & outage reports

Service info and troubleshooting

Elektrilevi Website Won't Load

If the Elektrilevi self-service portal refuses to open, start with the basics: clear your browser cache and cookies, then try a different browser. Chromium-based browsers sometimes conflict with session tokens left over from previous visits. If the site is unreachable from multiple devices on the same network, the issue may be on your router — restart it and check whether the DNS server is set correctly. Using your mobile data as a hotspot is a quick way to confirm whether the problem is local or service-side.

Login Fails in Personal Account

Authentication errors are usually tied to one of three things: an expired session cookie, an incorrect password, or a temporary lock after multiple failed attempts. Reset your password through the recovery flow, wait a few minutes before retrying, and make sure your browser accepts third-party cookies, since the login mechanism depends on them.

Online Payment Doesn't Go Through

• Verify that your bank card is enabled for online transactions — some Estonian banks block e-commerce payments by default until activated in your banking app.
• Check whether the billing amount matches what your card limit allows.
• Try a different payment method: if a card fails, bank link options like Swedbank or SEB often succeed.
• Disable any browser extensions that interfere with redirects, especially ad blockers and script blockers.

Invoice or Document Fails to Download

PDF invoices sometimes fail to open if the browser is set to handle downloads in an unusual way. Change the browser setting so PDFs open externally rather than in-tab, or simply right-click the download link and save the file directly. If the file downloads but won't open, your PDF reader may be outdated — update it or use your browser's built-in viewer.

Self-Service Portal Freezes Mid-Session

A frozen interface usually points to a JavaScript error triggered by stale cached data. Hard-refresh the page with Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac. If the freeze happens consistently on the same page, try switching to a private browsing window — this rules out extension conflicts and confirms whether local storage corruption is the cause.

Meter Reading Submission Errors

When submitting meter readings through the portal and getting a validation error, double-check that you're entering only the digits before the decimal point unless the form explicitly asks for decimals. If the form rejects a correct value, the issue is likely a server-side validation bug — take a screenshot and contact support directly, as this kind of error won't resolve itself through retries.