Is Epaslaugos Down? Live status & outage reports

Service info and troubleshooting

Epaslaugos Website Won't Load

If the portal doesn't open at all, start with the basics: clear your browser cache and cookies, then try a hard reload. If that doesn't help, switch to a different browser entirely — Chromium-based browsers tend to work most reliably with Lithuanian e-government services. Check whether your DNS is resolving correctly by trying a different DNS server like 8.8.8.8. A misconfigured router or a stale DNS cache on your machine can silently block access.

Login Fails or Loops Endlessly

Authentication on Epaslaugos relies on external identity providers — Smart-ID, mobile signature, or an electronic ID card. If the login process stalls or throws an error, the issue is usually on the verification side rather than the portal itself. Make sure your Smart-ID app is up to date and that your phone has a stable connection at the moment of confirmation. For card-based login, check that your card reader drivers are current and the certificate is not expired.

Electronic Signature Not Accepted

• Verify the certificate validity dates in your ID card management software
• Make sure Java or the required browser extension is installed and allowed to run
• Restart the card reader service if signing hangs without any error message
• Try a different USB port if the reader is intermittently disconnected

Submitted Form Doesn't Go Through

Filling out a long application and then hitting a wall at submission is frustrating. Usually this happens because the session expired while you were working — the portal logs you out after a period of inactivity. Save draft data where the interface allows it, and avoid leaving the form idle for more than 15–20 minutes. If submission fails with a generic error, take a screenshot of the URL and error code before refreshing, since that information is useful when contacting support.

Documents or Files Fail to Upload

• Check the file format and size against the stated requirements on the form
• Rename the file to remove special characters or spaces from the filename
• Use a wired connection instead of Wi-Fi when uploading large documents
• Disable browser extensions that intercept file requests

Page Freezes Mid-Session

A frozen interface is almost always a browser memory issue. Close other tabs, especially ones running heavy scripts. If the problem repeats on the same page, try disabling hardware acceleration in your browser settings. On older machines, reducing the number of open applications before starting a session helps keep things stable throughout.

Mobile Access Problems

The mobile version of the portal can behave unexpectedly on weak cellular signals. If pages load partially or buttons don't respond, switch to Wi-Fi before attempting anything that involves signing or submitting data. If the mobile signature confirmation never arrives, check that your carrier hasn't blocked premium SMS routing — this occasionally happens after plan changes.