Is ePUAP Down? Live status & outage reports

Service info and troubleshooting

ePUAP Website Fails to Load

If the portal doesn't open at all, start with the basics: clear your browser cache and cookies, then try a hard reload. Chrome and Firefox sometimes cache a broken version of the page. Switching to a different browser often resolves it immediately. If the site is unreachable from multiple devices on the same network, the issue may be on your ISP side — try mobile data to confirm.

Login Page Freezes or Loops

This usually happens when session cookies are corrupted. Clear site data specifically for the ePUAP domain, not just general cache. If you're using autofill, disable it temporarily — some password managers inject malformed data into authentication fields and cause redirect loops.

Trusted Profile Confirmation Not Arriving

• Check your spam and promotions folders before assuming the message was lost.
• Make sure the email address linked to your account is current — old addresses from initial registration are a common culprit.
• If confirmation goes through SMS, verify the phone number is still valid and has signal.
• Wait up to 10 minutes before requesting a new code, as the system sometimes queues messages under load.

Electronic Signature Fails to Apply

The signing component requires a compatible Java environment or a dedicated browser plugin depending on your setup. Outdated Java versions are the most frequent cause of signing failures. Update Java, restart the browser completely, and retry. On Windows, also check that the certificate store includes the required root certificates from the Polish certification authority.

Document Submission Gets Stuck

Plain text: when a form submission hangs at the final step, it's rarely a network dropout — more often the session has expired mid-fill. ePUAP sessions time out after a period of inactivity. Fill out lengthy forms in one sitting, or copy your input to a text file as a backup before submitting.

Mobile App Crashes on Launch

• Force-stop the app and clear its cache from system settings.
• Ensure the app version is current — outdated builds often lose compatibility with server-side updates.
• On Android, check that the app has permission to access storage and network.
• Reinstalling resolves persistent crash loops in most cases.

Slow Response and High Load Times

Server load spikes around administrative deadlines — tax season and end-of-quarter periods are predictable bottlenecks. Accessing the portal early in the morning on weekdays gives noticeably faster response times. If sluggishness persists outside peak hours, run a quick speed test to rule out a local connection issue.