Where most complaints about this service are coming from, over the last 24 hours.
Shows where the service URL was unreachable during the detected outage periods. Percentages indicate the share of failed checks from monitoring locations in each country.
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If the mobile app crashes on launch or shows a blank screen, start by force-closing it and clearing the cache in your phone's app settings. If that doesn't help, uninstall and reinstall the latest version from the App Store or Google Play. Outdated builds often break after server-side updates.
Double-check that Caps Lock isn't on and that your password hasn't auto-filled incorrectly. If the error persists, reset your password through the recovery flow. Sometimes browser extensions interfere with the login form — try a clean browser session or switch to a different browser entirely.
This usually means a timeout between the app and the payment gateway. Wait a few minutes before retrying — the transaction may still complete on the backend. Check your transaction history before submitting again to avoid duplicates. If the payment stays pending for over an hour, contact support directly.
Clear your browser cache and cookies, then try an incognito window. If the site is unreachable across multiple browsers and devices, the issue is likely on the server side. Wait 10–15 minutes and try again.
SMS delivery can lag due to carrier delays. Wait up to three minutes before requesting a new code. If codes consistently fail to arrive, check that your registered phone number is current in your profile settings.
A sluggish interface or delayed transaction confirmations often trace back to a weak signal rather than server problems. Move closer to your router or switch to a stronger network. If performance is consistently poor only within the app, reinstall it to rule out a corrupted local data cache.
PDF statements or transaction histories sometimes fail when the connection drops mid-request. Reload the page, and if the file still won't generate, try from a desktop browser instead of the mobile app — the web version handles large data exports more reliably.