Is France Travail Down? Live status & outage reports

Service info and troubleshooting

France Travail Website Won't Load

If the site refuses to open or just spins endlessly, start with the basics: clear your browser cache, disable any extensions that block scripts, and try a different browser. Chrome and Firefox tend to behave best with the portal. If nothing changes, check whether your internet connection actually works by opening another site. A quick router restart often solves silent connectivity drops that your device doesn't report as errors.

Personal Account Login Fails

Wrong credentials are the obvious culprit, but the more common issue is a session conflict. Log out fully, clear cookies for the francetravail.fr domain, then log back in. If you get an error about an unrecognized device or session timeout, wait a few minutes before retrying — the authentication system sometimes locks briefly after repeated failed attempts. Password reset via email works reliably; just check your spam folder if the reset message doesn't arrive within two minutes.

Uploaded Documents Not Accepted

• Make sure files are in PDF or JPEG format — other formats are quietly rejected
• Keep each file under 5 MB; larger scans are the most frequent cause of failed uploads
• Rename files to remove special characters or spaces before uploading
• Use a desktop browser rather than the mobile app for document submission, as the app sometimes freezes on the confirmation step

Notifications and Messages Not Arriving

Email alerts from the platform occasionally end up filtered as spam. Add the sending domain to your trusted senders list. If you're expecting SMS confirmations and they don't arrive, check that your registered phone number is correct in your profile settings — even a single digit error silently breaks delivery.

Mobile App Freezes or Crashes

• Force-close the app and reopen it before anything else
• If crashes persist, uninstall and reinstall the latest version from the official store
• On Android, clearing the app cache from system settings often resolves interface freezes without losing your data
• Avoid switching between mobile data and Wi-Fi mid-session; the app handles network changes poorly

Slow Response and High Loading Times

Heavy traffic on the portal is common on Monday mornings and just after public holidays. If pages take more than 15 seconds to respond, try accessing the site early in the morning or in the evening. Running a speed test helps confirm whether the delay is on your end or on the server side. If your connection is fast but the site is still sluggish, it's a server load issue and waiting it out is the practical answer.