Is Ignitis Down? Live status & outage reports

Service info and troubleshooting

Ignitis Website Won't Load

Clear your browser cache and cookies, then try reloading. If the site still doesn't respond, switch to a different browser or device. DNS issues can also block access — try changing your DNS to 8.8.8.8 or 1.1.1.1 in your network settings. Check whether your internet connection is stable by opening a few other websites.

Personal Account Login Fails

A failed login is usually caused by expired session cookies or an incorrect password. Use the password reset option via your registered email. If the reset email doesn't arrive, check your spam folder. Make sure you're entering the email address exactly as it was registered — extra spaces or wrong letter case can cause failures.

Mobile App Freezes or Crashes

• Force-close the Ignitis app and relaunch it
• Check for pending app updates in the App Store or Google Play
• Clear the app cache in your phone's settings
• If the issue persists, uninstall and reinstall the app
• Make sure your operating system is not outdated, as older versions may cause compatibility problems

Online Payment Not Going Through

Payment failures often happen due to a timeout between the app and the payment gateway. First, check your bank account to confirm whether the charge went through before retrying — double payments do occur. Disable any browser extensions that interfere with scripts, such as ad blockers. Try a different card or use a different payment method if available.

Bill Data Not Updating in Account

If your consumption data or invoice history isn't refreshing, log out and log back in. The platform syncs meter readings on a schedule, so a delay of several hours is normal. If the data hasn't updated in more than 24 hours, use the contact or support form inside the account to report it directly.

Notifications and Emails Not Arriving

• Verify your email address is correctly saved in account settings
• Check spam and promotions folders
• Add the sender domain to your trusted contacts list
• If SMS notifications are missing, confirm your phone number is correct and hasn't changed

Service Portal Slow to Respond

Slow response times on the portal are often a local network issue rather than a server problem. Run a speed test to check your connection quality. If your speed is fine but the portal still lags, try accessing it during off-peak hours. Switching from Wi-Fi to a wired connection can also reduce latency noticeably.