Is Impots.gouv.fr Down? Live status & outage reports

Service info and troubleshooting

Page Won't Load or Times Out

Impots.gouv.fr runs on infrastructure that gets hammered during tax season, especially around the May filing deadline. If the page spins indefinitely or throws a timeout error, the first thing to check is your browser. Clear the cache and cookies, then try again. If that doesn't help, switch to a different browser entirely — the portal works most reliably in recent versions of Firefox or Chrome. Disable browser extensions one by one, since ad blockers and script blockers frequently interfere with the site's authentication flow.

Login Failing Despite Correct Credentials

This usually comes down to one of three things: a locked account after too many attempts, an expired password, or a session cookie conflict. Log out completely, clear your session data, close the browser, reopen it, and try fresh. If your account is locked, the unlock link arrives by email — check your spam folder. For the numéro fiscal and mot de passe combination, make sure there are no leading or trailing spaces copied in from a document.

Two-Factor Authentication Code Not Arriving

• Check that your phone number registered with the service is still active and correct
• SMS delivery can lag by several minutes during peak filing periods, so wait before requesting a new code
• If you use a secondary email for verification, search all folders including promotions and spam
• Restarting your phone resets the network connection and often resolves delivery failures

Online Payment Not Going Through

Bank refusals on this platform are common and almost always come from the bank's side, not the tax portal. Your bank may flag the transaction as unusual if you haven't paid taxes online before. Contact your bank directly and ask them to whitelist payments to the Direction Générale des Finances Publiques. Also confirm your card supports online 3D Secure transactions and that the billing address matches exactly.

Mobile App Freezing or Crashing

The official app occasionally freezes on the declaration summary screen when the device is low on memory. Force-close the app, free up RAM by closing background applications, then relaunch. If crashes persist, uninstall and reinstall the latest version from the official store. Avoid using the app on an unstable mobile connection — switch to Wi-Fi when submitting declarations or making payments, since interrupted uploads can corrupt the session.

Uploaded Documents Not Registering

If you attach a supporting document and the portal shows no confirmation, the file likely exceeded the size limit or used an unsupported format. Convert documents to PDF, keep each file under 5 MB, and avoid special characters in filenames. After uploading, wait for the green status indicator before navigating away — leaving the page early cancels the upload silently.