Is Kick Down? Live status & outage reports

Service info and troubleshooting

Stream Won't Load or Keeps Buffering

Buffering on Kick almost always comes down to your connection speed or server routing. Run a quick speed test first — streaming reliably needs at least 5–10 Mbps for HD. If your speed looks fine, try switching from Wi-Fi to a wired connection. Clearing your browser cache also helps, since stale data can interfere with the video player. If you're on the app, force-close it and reopen.

Chat Messages Not Sending

When chat stops responding, the issue is usually a temporary session glitch. Refresh the page without logging out first. If messages still won't go through, log out completely, clear cookies, and log back in. On mobile, check that background data is not restricted for the Kick app in your phone settings.

Login Errors on the Site or App

• Double-check that Caps Lock is off before entering your password
• If you recently changed your password, make sure you're not using a saved old one from your browser autofill
• Reset your password through the email recovery option if the error persists
• On the app, try uninstalling and reinstalling — corrupted local data can block authentication

Notifications Not Arriving

Push notifications from the service depend on both app-level and system-level permissions. Go into your device settings, find the app in the notification section, and make sure alerts are fully enabled. On iOS, also check that Focus or Do Not Disturb mode isn't filtering them out. Inside the app itself, verify that your followed channels have notifications turned on, since they default to off after certain updates.

Video Player Freezes Mid-Stream

A frozen player that doesn't recover on its own is often a browser extension conflict. Ad blockers and script managers are common culprits. Try disabling extensions one by one to isolate the problem. Switching to a different browser entirely is the fastest way to confirm this. On the desktop app, checking for a pending update usually resolves persistent freezing.

High Ping in Stream Chat

• Switch to a DNS server like 1.1.1.1 or 8.8.8.8 if you're on default ISP DNS
• Avoid peak usage hours on your local network — other devices streaming or downloading will spike your latency
• On mobile, switching between Wi-Fi and mobile data sometimes finds a faster route to the servers

Media and Thumbnails Fail to Display

When channel thumbnails, profile images, or clip previews refuse to load, it usually points to a CDN caching issue on the client side. Hard-refreshing the page with Ctrl+Shift+R forces the browser to pull fresh assets. If only certain images fail, your browser may be blocking mixed content — check the site permissions in your browser and make sure nothing is set to block insecure content automatically.