Is LABAS Down? Live status & outage reports

Service info and troubleshooting

No Signal or Weak Coverage Indoors

LABAS operates on Lithuania's national mobile infrastructure, so coverage gaps tend to appear in basements, rural areas, and thick-walled buildings. Move closer to a window or step outside to check whether the signal improves. If a specific location consistently shows no bars, the issue is likely a dead zone rather than a device problem. Restarting your phone forces it to reconnect to the nearest tower, which sometimes helps when the signal icon gets stuck.

Mobile Internet Stops Working

If pages won't load despite showing signal, the APN settings are probably wrong or got reset after a software update. For LABAS prepaid SIM cards, the correct APN is internet. Check it under mobile network settings and make sure data roaming is off if you're inside Lithuania. Also confirm your balance — data simply stops when credit runs out, and there's no warning beyond a failed connection.

SMS Not Delivered to Recipient

• Check that the number is entered in full international format, starting with the country code.
• Restart the messaging app and try resending; sometimes the message center number gets corrupted and needs manual reset.
• Verify your prepaid balance covers SMS costs.
• If the problem affects only one contact, the issue may be on their carrier's end.

Personal Account Login Fails

The self-service portal can reject logins after multiple failed attempts, triggering a temporary lock. Wait a few minutes, then use the password reset option with your registered phone number. Make sure you're entering the phone number exactly as it was registered — without spaces or extra characters. Clearing browser cache resolves session conflicts that cause the login page to loop.

Payment Not Going Through

• Confirm the card details are entered correctly, including the billing address if required.
• Try a different browser or switch from Wi-Fi to mobile data.
• Some Lithuanian banks block small online transactions by default; check your banking app for a pending authorization request.
• If the top-up page freezes mid-process, avoid refreshing — wait a minute before checking your balance to see if the payment landed.

App Interface Frozen or Unresponsive

Force-close the LABAS mobile app and reopen it. If the freeze repeats, clear the app cache from your phone's storage settings without uninstalling. Outdated app versions frequently cause rendering issues, so check for updates. On older Android devices, low available storage can make the interface sluggish — freeing up space usually fixes it.