Is LTOU Down? Live status & outage reports

Service info and troubleshooting

Website Fails to Load or Times Out

If the Lietuvos oro uostai website won't open, start with the basics: clear your browser cache and cookies, then try a different browser. DNS caching can also cause stale connections — flush your local DNS by running ipconfig /flushdns on Windows or the equivalent on macOS. If the page still hangs, check whether the issue is specific to your network by switching from Wi-Fi to mobile data or trying another device.

Personal Account Login Not Working

Authentication failures are common after password resets or browser updates. Make sure cookies are enabled, since the session management relies on them. If you receive an error after entering correct credentials, try opening the login page in a private/incognito window to rule out extension conflicts. Also verify that the date and time on your device are set correctly — mismatched system clocks can break token-based authentication silently.

Online Payment Fails at Checkout

• Confirm your card has 3D Secure enabled with your bank, as many airport service payments require it.
• Disable any browser extensions that block scripts or modify headers, since payment gateways depend on them.
• Check that your bank hasn't flagged the transaction as suspicious — a quick call or a confirmation in your banking app usually resolves it.
• Try a different card or payment method if the first attempt fails twice.

Flight Search Returns No Results

This usually points to a filtering conflict or a broken session state. Reload the page fully rather than using the browser back button, and reset all search filters to default. If the results stay empty for common routes, the issue may lie in a temporary data sync problem on the server side — waiting a few minutes and retrying often helps.

Mobile Site Freezes or Won't Respond

On older Android and iOS browsers, heavy JavaScript on airport service pages can cause the interface to freeze. Force-close the browser, free up some RAM by closing background apps, and reopen. If the problem persists, switching to a desktop browser mode sometimes bypasses the rendering issue until a fix rolls out.

Booking Confirmation Email Not Arriving

Check your spam and promotions folders first. Some mail providers aggressively filter transactional messages. If nothing appears after 15 minutes, log into your account and look for the booking under your order history — the reservation is likely saved even if the email is missing. You can also re-request the confirmation from the account interface directly.