Is Metrikai LT Down? Live status & outage reports

Service info and troubleshooting

Dashboard Fails to Load Data

When Metrikai LT analytics dashboard refuses to display metrics or shows a blank panel, the most common cause is a stale browser session. Clear your cache and cookies fully, not just a partial clear. If the issue persists, try a different browser entirely — Chromium-based browsers tend to handle heavy analytics interfaces better than Firefox on older systems. Also check that JavaScript is fully enabled, since the platform relies on it heavily for rendering charts and tables.

Analytics Reports Not Updating

If your reports appear frozen on old data, first confirm your account subscription is active and hasn't lapsed. Then check whether your data source integration is still authorized — third-party connectors often drop permissions after a password change on the connected service. Re-authenticate the integration from your account settings and trigger a manual data refresh.

Login Errors on the Personal Account

Incorrect credentials are the obvious culprit, but often the real issue is a browser autofill entering an outdated password. Clear the saved password from your browser and type it manually. If you're getting a session timeout loop, disable any aggressive cookie-blocking extensions.

Exported Files Won't Download

• Check available disk space on your device before retrying.
• Disable any download-blocking browser extensions.
• Try switching from CSV to XLSX format or vice versa if one format consistently fails.
• If downloads hang at 0%, the server-side export job may have timed out — wait a few minutes and regenerate the export.

Graphs and Charts Not Rendering

This usually points to a WebGL or canvas rendering issue in your browser. Update your browser to the latest version and make sure hardware acceleration is turned on in the browser settings. On corporate machines, GPU features are sometimes disabled by IT policy, which breaks advanced chart rendering entirely.

Slow Interface and High Response Times

Heavy date ranges in custom queries are the main reason the interface bogs down. Narrow your report window to the smallest range that satisfies your analysis. If the slowness is constant regardless of query size, run a quick network speed check — Metrikai LT is data-intensive, and a connection below 5 Mbps will cause noticeable lag when loading large datasets.

Tracking Code Not Registering Events

If the analytics tag stops recording events on your site, verify the snippet is placed correctly before the closing body tag. Use your browser's developer console to check for JavaScript errors that might be blocking tag execution. Also confirm that your domain is still listed as an authorized source inside the platform account settings.