Is NordVPN Down? Live status & outage reports

Service info and troubleshooting

NordVPN App Won't Launch or Crashes

If the desktop app freezes on startup or closes immediately, the most common cause is a corrupted installation. Uninstall it completely, including leftover folders in AppData or Library, then download the latest version from the official site. On Windows, also check whether the NordVPN service is running in the Task Manager services tab — if it's stopped, restart it manually.

Can't Log In to Your Account

Login failures usually come down to three things: wrong credentials, an expired session token, or a browser extension blocking the auth request. Clear cookies and site data for nordvpn.com, try a different browser, and if two-factor authentication is enabled, make sure the code you're entering hasn't expired — those time-based codes are only valid for 30 seconds.

Payment Not Going Through

Card declines on the billing page are often triggered by the bank, not the service itself. Try:

• using a different card or switching to PayPal
• disabling any browser extensions that modify page behavior
• checking that your billing address matches exactly what your bank has on file
• trying the purchase from a different device or network

Server Connection Keeps Dropping

Frequent disconnects usually point to a protocol mismatch. Switch from the automatic setting to NordLynx or OpenVPN TCP manually in the app settings. Also check whether your firewall or antivirus is blocking the app — both Windows Defender and third-party suites often flag tunnel traffic.

High Ping and Slow Speeds

If latency spikes during gaming or video calls, the selected server is likely overloaded. Pick a server in the same country manually rather than using the quick-connect option — the closest node isn't always the least congested. Switching protocols from UDP to TCP (or vice versa) can also reduce ping in some network environments.

Mobile App Not Connecting on iOS or Android

On mobile, connection failures are often caused by battery optimization settings killing the app in the background. On Android, whitelist NordVPN in battery settings and enable the always-on option in the system network settings. On iOS, delete the app profile from settings and let the app reinstall it fresh on next launch.

Streaming or Media Content Not Loading

If video buffers indefinitely or returns a location error, the server you're on may be flagged. Switch to a server in a different city within the same region. Also make sure the app is fully up to date — streaming compatibility fixes ship frequently and older builds fall behind fast.