Is NŠA Down? Live status & outage reports

Service info and troubleshooting

NŠA Website Fails to Load

If the NŠA portal isn't opening, start with the basics. Clear your browser cache and cookies, then try reloading. If that doesn't help, switch to a different browser — the site works best in up-to-date versions of Chrome or Firefox. Also check whether your internet connection is stable: run a quick speed test and restart your router if needed. Sometimes the issue is a temporary server outage on the platform's side, so waiting a few minutes and retrying often solves it.

Login Errors in the Personal Account

Authentication failures are usually tied to one of these causes:

• Incorrect credentials — double-check that Caps Lock is off and the password is entered exactly as set
• Expired session — if you were inactive for a while, the system logs you out automatically; just sign in again
• Browser autofill inserting an outdated password — clear the saved credentials and type them manually
• Account temporarily locked after multiple failed attempts — use the password reset option or contact support

Documents or Files Not Displaying

When uploaded documents or downloadable materials refuse to open, it's almost always a PDF viewer issue. Make sure your browser has a built-in PDF reader enabled or install a standalone viewer. If a file just won't download, check that your browser isn't blocking pop-ups from the site, since download prompts are often handled that way.

Search Returns No Results

The internal search on the NŠA platform can behave unexpectedly if you use special characters or overly specific phrasing. Try shorter keywords in Lithuanian without diacritics and see if results appear. If the search field freezes after input, a hard refresh usually fixes it.

Notifications and Messages Not Arriving

If you're expecting system messages or confirmation emails and nothing comes through, first check your spam folder. Many email clients flag automated Lithuanian-language messages. Also verify that the email address saved in your profile is current. If the platform has in-app notifications, make sure they're enabled in your account settings.

Interface Freezes During Form Submission

Filling out forms on the portal and hitting a frozen screen right before submission is frustrating. This typically happens when JavaScript encounters an error. Disabling browser extensions one by one helps identify the culprit — ad blockers and script managers are common offenders. If the problem persists, try submitting from a different device entirely.