Is RIMI Down? Live status & outage reports

Service info and troubleshooting

RIMI App Won't Open or Crashes

If the RIMI mobile app freezes on launch or crashes immediately, the most common cause is an outdated app version. Open your device's app store, check for available updates, and install them. If the app still won't load, clear its cache in your phone settings under the app management section. On iOS, deleting and reinstalling the app usually resolves persistent launch failures.

Login Fails Despite Correct Credentials

This often happens after a password reset or when the session token expires. Try logging out fully, clearing browser cookies if you're on the website, and logging back in. If the system rejects your credentials repeatedly, use the password recovery flow rather than retrying — too many failed attempts can trigger a temporary account lock.

Payment Not Going Through at Checkout

• Check that your payment card is not expired and has sufficient funds
• Make sure the billing address matches what your bank has on file
• Disable any browser extensions that interfere with payment forms
• Try a different browser or switch from the website to the mobile app

If the issue persists, contact your bank to confirm there's no block on online retail transactions.

Loyalty Card Barcode Won't Scan

The barcode in the app sometimes fails to render properly on low-brightness screens. Increase your screen brightness to maximum before showing it at the till. If the barcode appears blurry or incomplete, force-close the app and reopen the loyalty card section. In rare cases, reinstalling the app regenerates the barcode correctly.

Slow Interface and Long Page Load Times

A sluggish experience on the RIMI website is almost always a local network issue rather than a server problem. Run a quick speed test on your connection. If speeds are fine but the site still lags, try switching from Wi-Fi to mobile data or vice versa. DNS issues can also cause slow loads — changing your DNS to 8.8.8.8 in your network settings takes under a minute and often helps.

Promotions and Offers Not Displaying

• Pull down to refresh the offers feed in the app
• Check that your app has permission to access the internet in background mode
• Sign out and sign back in to force the account data to sync

If specific weekly deals are missing, the content may still be loading on the server side — waiting a few minutes and refreshing again usually resolves it.

Push Notifications Not Arriving

Go into your phone's notification settings and confirm that alerts for the app are fully enabled, including sounds and banners. On Android, battery optimization settings often silently block background app activity — add the app to the exceptions list. On iPhone, make sure focus modes aren't filtering out notifications from retail apps.