Is Temu Down? Live status & outage reports

Service info and troubleshooting

Temu App Won't Open or Crashes on Launch

Force-close the app completely, then reopen it. If that doesn't help, clear the app cache through your phone's settings under the storage section for Temu. On iOS, delete and reinstall the app — it's usually faster than waiting for a background update to fix itself.

Payment Fails at Checkout

This is one of the most common friction points. First, double-check that your card details are entered correctly, including the billing address, which must match exactly what your bank has on file. Some banks flag international transactions as suspicious and block them automatically — call your bank or approve the transaction through your banking app if you get a notification. Also try a different payment method or browser if you're on desktop.

Product Images Not Loading in App

• Switch between Wi-Fi and mobile data to rule out a local network issue
• Check if your connection is slow by loading any other media-heavy site
• Go into the app settings and clear cached data
• Update the app to the latest version — image rendering bugs are often patched quickly

Search Returns No Results or Wrong Items

Usually a temporary index glitch on the server side. Pull down to refresh the search page, or exit the search and re-enter your query. If the problem repeats, try logging out and back in — this resets your session and often clears the issue.

Login Error or Account Access Blocked

• Make sure you're using the correct email or phone number linked to your account
• Use the password reset option if login keeps failing
• Check that your internet connection is stable before attempting again
• If two-factor verification codes aren't arriving, wait two minutes and request a new code

Order Confirmation Emails Not Arriving

Check your spam folder first. If nothing is there, verify the email address in your account profile. Some mail providers delay transactional emails by several minutes during high-traffic periods. As a workaround, check your order status directly inside the app under your account section.

App Interface Freezes Mid-Scroll

This typically happens when the app is running low on available memory. Close other apps running in the background, then return to Temu. If the freeze happens consistently on a specific page, try accessing it through the mobile browser version instead while waiting for the next app update.