Is Trainline Down? Live status & outage reports

Service info and troubleshooting

App Crashes on Launch

If Trainline keeps closing immediately after opening, the most likely culprits are an outdated app version or corrupted cache. Go to your device's app store and check for pending updates. If the app is current, clear its cache through your phone settings, then restart the device before trying again. On iOS, deleting and reinstalling the app usually resolves persistent crash loops.

Login Failing Despite Correct Credentials

This often happens after a password reset that didn't fully propagate across sessions. Try requesting a new password reset email, then log in through the web browser rather than the app. If the email doesn't arrive within a few minutes, check your spam folder. Also confirm you're using the email address originally registered — the service doesn't merge accounts across different addresses.

Payment Not Going Through at Checkout

• Check that your card's billing address matches exactly what your bank has on file
• Disable any browser extensions that interfere with payment forms, especially autofill tools
• Try a different browser or switch from the app to the mobile website
• If your bank uses two-factor authentication, make sure notifications are enabled so you don't miss the approval prompt

Search Results Not Loading or Freezing

Slow or broken search is usually a connectivity issue rather than a server outage. Switch from Wi-Fi to mobile data or vice versa to rule out a local network problem. If results load but the interface freezes mid-selection, force-close the app and reopen it. On desktop, a hard refresh clears the majority of temporary rendering glitches.

E-Ticket Not Appearing After Purchase

Check the confirmation email first — the ticket is often attached as a PDF or contains a direct link. If nothing arrived, log into your account and look under upcoming journeys. Sometimes there's a short delay between payment confirmation and ticket generation. If it's still missing after 15 minutes, contact support with your booking reference rather than attempting a second purchase.

Mobile App Running Slowly

Older devices sometimes struggle with heavier app versions. Reducing background app activity, freeing up storage space, and keeping the operating system updated all help. If performance drops specifically when switching between screens, a reinstall is the fastest fix.