Is Too Good To Go Down? Live status & outage reports

Service info and troubleshooting

App Won't Open or Crashes on Launch

Too Good To Go can refuse to start if the cached data has grown stale or the installed version is outdated. Go to your device settings, clear the app cache, then check the store for pending updates. If the app still crashes, a clean reinstall usually solves it — uninstall, restart the phone, then install fresh.

Login Failing Despite Correct Credentials

The service uses a magic link sent to your email instead of a password. If that email never arrives, check your spam folder first. Still nothing? The sending can be delayed by up to a few minutes under load. Make sure the address you typed matches exactly what you registered with — a single wrong character routes the link nowhere.

Payment Not Going Through at Checkout

• Confirm your card details are entered correctly, including the expiry date and billing address.
• Check whether your bank has blocked the transaction — some banks flag food app purchases as unusual.
• Try a different payment method: another card or a supported digital wallet.
• Make sure your card has 3D Secure enabled, since the app requires it for authorization.

Reserved Bag Disappearing After Purchase

If a confirmed reservation vanishes from your active orders, don't panic before checking your email — the booking confirmation is sent there and serves as proof. App sync can lag, so force-close and reopen. If the order genuinely isn't showing, contact support through the app with your confirmation email as evidence.

Store Search Returning No Results

This usually comes down to location permissions. The app relies on your GPS position to surface nearby stores. If location access is set to only while using or denied entirely, results either show nothing or freeze on loading. Switch permissions to always or precise, then refresh the search. A weak GPS signal indoors can cause the same blank-screen result.

Slow Interface and Frozen Screens

• Restart the app fully rather than just switching away from it.
• Switch from mobile data to Wi-Fi or vice versa — a high-latency connection causes the interface to hang on loading states.
• If the issue persists across networks, the problem is likely a temporary server-side slowdown. Waiting ten minutes and retrying is the most reliable fix.

Notification Emails Not Arriving

Too Good To Go sends pickup reminders and order updates via email. If these stop coming, first check your spam settings and whitelist the sender domain. Some email providers throttle automated messages during busy periods. You can also verify notification preferences inside the app's account settings to make sure alerts haven't been accidentally turned off.