Is URM Down? Live status & outage reports

Service info and troubleshooting

URM Website Fails to Load

Clear your browser cache and try a hard reload. If the page still doesn't respond, check whether the issue is isolated to one browser — switch to another to confirm. DNS problems can also block access: try changing your DNS to 8.8.8.8 or 1.1.1.1 in your network settings. If the site loads on mobile data but not on Wi-Fi, the problem is likely on your router side — restart it and test again.

Login Errors in the Personal Account

Authentication failures on the URM portal often trace back to expired session cookies or autofill entering outdated credentials. Clear saved passwords for the site and type them manually. If you use a national ID card or smart card for login, make sure the card reader drivers are up to date and the card itself isn't expired. Also confirm that JavaScript is enabled — the login flow depends on it.

Consular Application Form Won't Submit

This usually happens when the form times out after sitting idle too long. Reload the page and fill everything in one session without leaving it open in the background. If the submit button stays unresponsive, disable browser extensions one by one — ad blockers and script managers frequently interfere with government form handlers.

Uploaded Documents Not Accepted

• Check that file size stays within the stated limit, usually a few megabytes per file.
• Accepted formats are typically PDF or JPEG — submitting a PNG or HEIC file will silently fail on some portals.
• Rename files to remove special characters or spaces before uploading.
• Try a different browser if the upload progress bar freezes at any point.

Email Confirmations Not Arriving

Check your spam folder first. If nothing is there, the address you registered with might have a typo — log in and verify it under your profile settings. Some mail providers, particularly corporate or university ones, block automated government-domain messages. Try registering with a personal address like Gmail to see if delivery works.

Portal Interface Freezing Mid-Session

This tends to happen on older devices or when multiple heavy tabs are open simultaneously. Close unrelated tabs, disable hardware acceleration in browser settings, and reload. If the interface locks up specifically when switching between form sections, it's often a memory issue — the URM portal can be script-heavy, so giving the browser more room helps.

Mobile Site Not Responding Properly

On mobile, layout breaks or tapping buttons does nothing — this points to an outdated browser. Update your mobile browser or switch to a desktop version of the site through your browser menu. A weak cellular signal causes partial page loads where interactive elements appear but don't function; connect to a stable Wi-Fi network before submitting any applications.