Is ANWB Down? Live status & outage reports

Service info and troubleshooting

ANWB Website Won't Load at All

Clear your browser cache and cookies first — this fixes the majority of loading failures. If the site still doesn't respond, try a different browser or switch from Wi-Fi to mobile data. Sometimes a stale DNS cache is the culprit; flush it by running ipconfig /flushdns on Windows or the equivalent on macOS. If the problem persists across devices, the issue is likely on the server side and you'll need to wait it out.

Login Errors in My ANWB Account

A failed login is usually caused by an expired session cookie or a mistyped password. Use the password reset option to rule out credential issues. If the reset email doesn't arrive within a few minutes, check your spam folder and make sure the address you're using matches the one registered on the account. Logging in from a private browsing window can help isolate whether a browser extension is interfering.

Payment Not Going Through Online

• Verify that your card hasn't expired and that online payments are enabled in your bank's settings
• Disable any browser content blockers temporarily, as they can interrupt payment scripts
• Make sure your billing address matches exactly what your bank has on file
• Try a different payment method or a different device if the error repeats

App Freezes or Becomes Unresponsive

Force-close the ANWB app and reopen it. If it keeps freezing, check whether an update is available — outdated versions often have stability bugs that were patched in newer releases. Clearing the app cache on Android usually resolves persistent freezing without losing your account data. On iOS, deleting and reinstalling the app achieves the same result.

PDF or Document Files Won't Open

Some roadside assistance documents and membership certificates are delivered as PDFs through the member portal. If they don't open, make sure your browser has a built-in PDF viewer enabled or that you have a PDF reader installed. On mobile, tap the download icon and open the file from your device storage rather than trying to view it inline.

Search Giving No Results or Wrong Ones

• Try rephrasing your query using shorter, more specific keywords
• Check for accidental special characters in the search field
• If the map-based route planner isn't returning results, reload the page and allow location access when prompted

Slow Performance on the Route Planner

Heavy map features require a stable connection. If the planner loads slowly or tiles appear blank, switch to a stronger Wi-Fi network or move closer to your router. Reducing the number of open browser tabs can also help, since the planner relies on significant client-side processing. If performance is consistently poor, try the mobile app instead of the desktop site.