Is CHECK24 Down? Live status & outage reports

Service info and troubleshooting

CHECK24 Website Won't Load at All

Clear your browser cache and cookies first — this fixes the majority of blank-screen or infinite-loading issues. If that doesn't help, try a different browser or switch from Wi-Fi to mobile data to rule out a local network problem. DNS issues can also block access, so switching to Google's 8.8.8.8 or Cloudflare's 1.1.1.1 DNS often restores the connection quickly.

Login Fails Despite Correct Credentials

This usually comes down to one of three things: a cached session that's gone stale, a browser extension interfering with the login form, or a temporary account lock after multiple failed attempts. Try opening the site in a private/incognito window. If that works, disable your extensions one by one to find the culprit. For a locked account, wait 15–30 minutes before trying again or use the password reset flow.

Payment Not Going Through at Checkout

• Check that your card details are entered correctly, including the billing address if required
• Contact your bank — many declines happen because the bank flags the transaction as unusual
• Try a different payment method if one is available
• Make sure your browser isn't blocking third-party scripts, which are often required for payment processing

App Freezes or Buttons Stop Responding

Force-close the CHECK24 app completely and reopen it. If the freeze happens repeatedly, check whether an app update is available — bugs in older versions are a common cause. On Android, clearing the app cache under storage settings can also resolve frozen interfaces without losing your data.

Search Results Not Updating or Showing Errors

If filters stop responding or results refuse to refresh, a hard reload usually helps — press Ctrl+Shift+R on desktop. On mobile, pull down to refresh the results page. Persistent search errors often trace back to a weak connection causing incomplete data loads, so switching networks is worth trying.

Comparison Pages Fail to Display Properly

• Disable any ad blockers or script blockers temporarily
• Check your internet speed — heavy comparison tables need a stable connection above 5 Mbps
• If images or pricing data are missing, try reloading the page after a short wait

Notifications or Confirmation Emails Not Arriving

Check your spam folder immediately — transactional emails from price comparison platforms are frequently filtered. Make sure the email address in your account settings is correct. If SMS confirmations aren't coming through, verify that your phone number is saved without formatting errors and that your carrier isn't blocking short-code messages.