Is Dokobit Down? Live status & outage reports

Service info and troubleshooting

Login Page Won't Load

If the Dokobit login page times out or shows a blank screen, start with the basics: clear your browser cache and cookies, then reload. Chromium-based browsers occasionally cache broken session data that blocks the auth flow. If that doesn't help, try a different browser or switch from Wi-Fi to mobile data to rule out a local network issue.

Two-Factor Authentication Code Not Arriving

SMS-based login codes sometimes get delayed by mobile carrier routing. Wait 60 seconds before requesting a new code. If messages consistently don't arrive, check whether your phone number is correct in your account settings. On iOS, also verify that SMS filtering isn't silently blocking unknown senders.

Document Signing Session Keeps Failing

This usually happens when the digital signature certificate has expired or the smart card reader driver is outdated. Check your certificate validity through your issuing authority's portal. Update the card reader driver from the manufacturer's site, not from a third-party source. Also make sure your browser has the required plugin or extension enabled.

Uploaded Files Not Displaying Correctly

• Check that the file format is supported — PDF and common document types work reliably, while some less standard formats may render incorrectly.
• File size limits apply; anything over the documented threshold will silently fail on some browsers instead of throwing an error.
• Disable any aggressive ad blockers or script blockers, as they can interrupt the document rendering pipeline.
• Try downloading the file locally and re-uploading to see if the issue is with the original file itself.

Interface Freezes During Signing Workflow

A frozen interface mid-signing is almost always a JavaScript execution problem. Open the browser console and look for red errors — they usually point directly at what failed. Make sure your browser is up to date. If the freeze happens repeatedly on the same step, it may be tied to an extension conflict; try loading the page in incognito mode with extensions disabled.

Mobile App Crashes on Document Open

Force-close the app and reopen it before anything else. If documents still won't open, check available storage on your device — low storage causes unpredictable crashes in document-heavy apps. Reinstalling the app resolves most persistent crash issues that aren't caused by a backend outage.

Slow Response or High Latency

If the service feels sluggish across all actions, run a quick ping test to identify whether the lag is on your network or further upstream. A high ping from your side usually points to ISP congestion. Switching to a wired connection or a different network often brings response times back to normal immediately.