Is GoSign Down? Live status & outage reports

Service info and troubleshooting

GoSign Website Won't Load at All

Clear your browser cache and cookies, then try a hard reload with Ctrl+Shift+R. If the page still doesn't respond, check whether the issue is browser-specific — switch to a different one. Disabled JavaScript or overly aggressive ad blockers can silently break the interface. Also confirm your DNS isn't causing trouble by trying 8.8.8.8 as an alternative.

Login Fails or Loops Back to Sign-In

This usually means a session cookie is stuck or expired. Clear site data for the domain, close the browser completely, and try again. If you're using saved credentials, type the password manually — autofill sometimes inserts hidden characters. For mobile app users, logging out and back in through the app settings often resolves persistent authentication loops.

Document Signing Stuck or Frozen

If the interface freezes mid-signing process, avoid refreshing immediately — check the document status first after waiting 30 seconds. A frozen UI doesn't always mean the action failed. If it truly hung, close the tab, reopen GoSign, and check your document history before attempting again to avoid duplicates.

Certificate or Key Not Recognized

• Make sure your digital certificate hasn't expired — this is the most common cause
• Check that the signing plugin or browser extension is installed and up to date
• Try a different browser; some certificate tools have limited support outside Chrome or Firefox
• Restart the browser after installing any plugin updates

File Upload Fails or Stalls

Large PDFs or unsupported file formats are frequent culprits. Confirm the file is under the size limit and saved in a compatible format. If the upload bar freezes at a certain percentage, your connection dropped mid-transfer — switch to a more stable network and retry. On mobile, background data restrictions can interrupt uploads silently.

Mobile App Crashes on Launch

Update the app first — many crash issues on both iOS and Android are patched in minor releases. If it still crashes, clear the app cache through your device settings without uninstalling. A full reinstall is the last resort but usually resolves corrupted local data.

Notifications and Signing Requests Not Arriving

• Check that push notifications are enabled for the app in your device settings
• Make sure battery saver or power optimization mode isn't blocking background activity
• Email notifications may land in spam — add the sender domain to your safe list

Slow Performance and High Response Times

A sluggish interface or slow document rendering is often a local network issue. Run a quick speed test and check latency. If your ping is high or packet loss is present, switch from Wi-Fi to mobile data or vice versa. During peak hours, server response times can increase — waiting a few minutes and retrying is a reasonable first step.