Where most complaints about this service are coming from, over the last 24 hours.
Shows where the service URL was unreachable during the detected outage periods. Percentages indicate the share of failed checks from monitoring locations in each country.
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If the main site refuses to open, start with the basics: clear your browser cache and cookies, then try a hard reload. If that doesn't help, switch to a different browser entirely — Chrome, Firefox, and Edge can behave differently depending on cached data and extensions. Check whether your internet connection is stable by opening a few other sites. If everything else loads fine but the postal service site stays blank or throws an error, the issue is likely temporary server-side, and retrying after 10–15 minutes usually resolves it.
Authentication problems are common after password resets or browser updates. Make sure you're entering the correct email and password — copy-paste errors happen more often than people admit. If the login button does nothing after clicking, disable browser extensions, especially ad blockers and script managers, since they can interfere with form submissions. Try opening the login page in incognito mode. If you've forgotten your credentials, use the password recovery option and check your spam folder for the reset email.
Shipment tracking relies on data syncing between logistics systems, so delays of several hours are normal after a parcel is scanned. If the tracking code returns no results at all immediately after receiving it, wait at least a few hours before concluding something is wrong. For older shipments that suddenly stop updating, try entering the code directly on the tracking page rather than through search — search indexing can lag behind the live tracking database.
Heavy server load during peak hours — typically weekday mornings — can make the interface sluggish. If pages take unusually long to respond, check your own connection speed first. Switching from Wi-Fi to mobile data or vice versa sometimes improves the situation. If the problem persists across networks, the service itself may be under load, and waiting 20–30 minutes before trying again is the practical approach.