Is Somtoday Down? Live status & outage reports

Service info and troubleshooting

Somtoday Won't Load at All

If the platform doesn't open, start with the basics: check whether other websites work, restart your router, and clear the browser cache. Chromium-based browsers sometimes hold onto outdated cached data that breaks the login page entirely. If you're on a school or university network, the institution's firewall may be blocking the connection — try switching to mobile data to confirm.

Login Page Throws an Error

Wrong credentials are the obvious cause, but not the only one. The system ties accounts to institutions, so logging in with a student ID that belongs to a different school year or a deactivated account will fail silently or return a vague error. Contact your school's administrator to verify that your account is still active and linked correctly.

Grades or Schedule Refuse to Load

This usually points to a session timeout or a partial page load. Refreshing doesn't always help — log out completely, close the tab, then log back in. If specific sections like the grade overview or timetable stay blank, the issue is often a temporary backend hiccup on the service side. Waiting 10–15 minutes and retrying tends to resolve it.

App Freezes or Becomes Unresponsive

• Force-close the app and relaunch it
• Check that you're running the latest version from the app store
• Free up device storage — less than 500 MB available can cause the app to stall
• On Android, clearing the app cache from system settings often fixes persistent freezing

Notifications Not Arriving on Mobile

Push notifications depend on background app refresh being enabled and battery optimization being turned off for the app. On Android, manufacturers like Xiaomi and Samsung aggressively kill background processes. Go into your battery settings and whitelist Somtoday so it can maintain a persistent connection.

Attachments or Files Won't Open

Large PDF attachments sometimes fail to load over slow mobile connections. Switch to Wi-Fi, or try opening the file through a desktop browser instead of the mobile app. If the file still doesn't load, the document may not have been uploaded correctly by the teacher — check with them directly.

Search Inside the App Returns Nothing

If the search bar returns empty results for things you know exist, it's typically a stale local index. Logging out and back in forces a data sync. If the problem persists across multiple sessions, the issue is likely on the server side and will resolve on its own within a few hours.