Is Pronote Down? Live status & outage reports

Service info and troubleshooting

Pronote Won't Load at All

If the page just spins or returns a blank screen, start with the basics: clear your browser cache, try a different browser, and check whether the issue appears on another device. Pronote relies on a specific server infrastructure per school or institution, so the problem is often tied to the establishment's own server being down or under maintenance. If colleagues or classmates can't connect either, the issue is on the server side and you'll have to wait it out.

Login Credentials Not Accepted

Double-check that Caps Lock is off and that you're using the correct account type — student, parent, and teacher accounts are separate and use different credentials. If you've recently had your account reset by an administrator, the temporary password may have expired. Contact your school's Pronote administrator directly, not general tech support, since account management is handled locally.

Mobile App Freezes or Crashes

• Force-close the app and reopen it
• Check that you're running the latest version from the app store
• Free up storage space on your device, as low memory commonly causes freezes
• If the crash is consistent, uninstall and reinstall the app
• Make sure your phone's operating system is up to date

Grades and Schedule Not Refreshing

The app caches data aggressively. Pull down to force a manual refresh. If new data still doesn't appear, log out and back in. This clears the local session and forces a full sync with the server. Weak mobile signal can cause the sync to fail silently without showing any error message.

Files and Attachments Won't Open

Teachers often attach documents through the internal messaging system. If a file won't open, try downloading it to your device instead of previewing it inline. Some file formats won't render inside the app but open fine in an external app. If the download itself fails, switch from mobile data to Wi-Fi — large files frequently time out on a poor connection.

Messages Stuck in Outbox

• Verify your internet connection is stable before sending
• Avoid sending messages when switching between Wi-Fi and mobile data
• If a message shows as sent but the recipient sees nothing, log out, log back in, and check the sent folder to confirm it actually went through

Notifications Not Arriving

Go into your device settings and confirm that notifications are enabled for the app. Both iOS and Android have separate toggles for banners, sounds, and badge counts. Also check that battery saver mode isn't blocking background activity, which prevents the app from fetching new alerts in the background.