Is ClasseViva Down? Live status & outage reports

Service info and troubleshooting

ClasseViva App Won't Open or Crashes

If the mobile app freezes on launch or closes immediately, start by force-stopping it and clearing the cache from your device settings. On Android, go to app info and tap clear cache — not clear data, which would wipe your stored credentials. On iOS, swipe the app away and relaunch. If the problem persists, uninstall and reinstall the latest version from the store.

Login Fails Despite Correct Credentials

This is one of the most common issues. The platform uses separate credential sets for students and parents, so entering the wrong account type at login will always fail. Double-check which portal you're accessing. If you've confirmed the credentials are right, try resetting your password through the official recovery flow. Also check that your school code is entered exactly as provided — a single mistyped character blocks access entirely.

Grades and Schedule Not Loading

When the dashboard opens but content stays blank or shows a loading spinner indefinitely:

• Switch from Wi-Fi to mobile data or vice versa to rule out a local network issue
• Check if your ISP is experiencing DNS problems by trying a different device on the same connection
• Clear the browser cache if you're using the web version at web.spaggiari.eu
• Log out and back in, since session tokens can expire silently

Push Notifications Arriving Late or Not at All

Notification delivery depends heavily on your device's battery optimization settings. Most Android manufacturers aggressively kill background processes. Go to battery settings and set ClasseViva to unrestricted or no restrictions mode. On iOS, confirm that background app refresh is enabled for the app.

Web Portal Slow or Timing Out

Heavy server load typically happens in the morning when students and parents check new grades simultaneously. If pages take more than 15 seconds to respond, try accessing the site during off-peak hours. Also disable browser extensions that intercept network requests, as they can interfere with session handling and cause repeated timeouts.

Media Attachments and Files Won't Download

Teachers sometimes upload files through the notices or agenda sections. If attachments fail to open:

• Make sure your browser or app has permission to access device storage
• Try downloading through the web version if the app fails, or vice versa
• Check your available storage — devices with under 500 MB free sometimes fail silently on downloads
• If the file link appears broken, the teacher may need to re-upload it from their account