Is E-Klase Down? Live status & outage reports

Service info and troubleshooting

E-Klase Won't Load in the Browser

If the page hangs on a white screen or throws a connection error, start with the basics: clear the browser cache and cookies, then reload. Chromium-based browsers tend to cache broken sessions aggressively. If that doesn't help, try a different browser entirely — Firefox often resolves issues that Chrome bungles with school platforms. Also check that JavaScript is enabled, since the portal relies on it heavily for rendering grades and schedules.

Login Errors and Session Drops

Authentication failures are common after password resets or long inactive periods. If the system rejects valid credentials, reset the password through the official recovery flow and wait a few minutes before trying again — the directory sync can lag. Session timeouts mid-use usually mean the browser is blocking third-party cookies; allowing them for the domain fixes this in most cases.

Grades and Schedule Not Displaying

This typically comes down to a rendering issue rather than missing data. Force a full page refresh with Ctrl+Shift+R on desktop. If content still doesn't appear, the account role settings may need a teacher or administrator to re-check access permissions on their end.

Mobile App Freezes or Crashes

• Update the app to the latest version through your device's app store, since older builds frequently break after backend updates
• Free up device storage — below 500 MB available, many apps start misbehaving
• Log out completely, then log back in to refresh the authentication token
• If crashes persist on Android, clear the app cache from system settings without uninstalling

Notifications and Messages Not Arriving

Push notifications require background app refresh to be enabled in your phone settings. On iOS, go to notification settings for the app and make sure alerts are set to allow. On Android, battery optimization often kills background processes — add the app to the exceptions list. If messages show as sent but the recipient sees nothing, the issue is likely on the server side and resolves on its own within an hour.

Slow Performance and High Load Times

Heavy traffic during morning school hours regularly slows the platform down. If pages take more than 10 seconds to load, check your own connection first by opening another site. A wired connection or switching from 2.4 GHz to 5 GHz Wi-Fi cuts latency significantly. If your connection is fine but the portal is sluggish for everyone around the same time, it's a server load issue — waiting 15–20 minutes usually resolves it.

Attached Files and Images Won't Open

File loading failures are often a browser extension conflict. Disable extensions one by one — ad blockers and privacy tools frequently intercept resource requests from educational platforms. If a specific file type never opens, check that your device has a compatible viewer installed, since the portal doesn't convert files on the fly.