Is IServ Down? Live status & outage reports

Service info and troubleshooting

IServ Login Page Won't Load

If the login page hangs or returns a blank screen, start with your browser cache. Clear cookies and cached files, then try again. If that doesn't help, switch to a different browser entirely — Chromium-based browsers occasionally conflict with the session handling IServ uses. Also check that JavaScript is enabled, since the interface depends on it heavily.

Wrong Password or Account Locked

Repeated failed login attempts trigger an automatic lockout. Wait a few minutes before trying again. If you're certain the credentials are correct but still can't get in, use the password reset option on the login screen. School or organization administrators can also manually unlock accounts, so contacting your system administrator is the fastest route when the reset email doesn't arrive.

Uploaded Files Won't Open or Display

Large attachments and media files sometimes fail to load if your connection drops mid-transfer. Try downloading the file instead of previewing it in the browser. If the file consistently refuses to open, the upload may be corrupted — ask the sender to re-upload it. On mobile, switching from Wi-Fi to mobile data (or vice versa) sometimes resolves the issue.

Messages Stuck and Not Sending

• Check your internet connection first — even a brief drop causes the message to fail silently
• Reload the page rather than clicking send repeatedly, as duplicate sends can create delivery errors
• If attachments are included, try sending the message without them first to confirm the problem is file-related
• Log out and back in to refresh the session if the issue persists

Mobile App Freezes or Crashes

The mobile app tends to freeze after extended sessions without a refresh. Force-close the app and reopen it. If crashes happen consistently, check whether an update is available in your device's app store — bugs from older versions are a common cause. Clearing the app cache from your device settings also resolves many stability problems without requiring a full reinstall.

Calendar or Tasks Not Syncing

When calendar entries or tasks don't appear after being assigned, the sync may have stalled. Pull down to manually refresh the view inside the app. On the browser version, a full page reload usually fetches the latest data. If entries remain missing, confirm with the person who assigned them that the items were saved correctly on their end — unsaved drafts are a frequent source of confusion.

Notifications Not Arriving

• Make sure the app has permission to send notifications in your device's system settings
• Check that do-not-disturb mode isn't active during school or work hours
• Inside the app settings, verify that notification preferences haven't been turned off for specific modules like mail or tasks